Practical Management Of A Crisis
Injury or Death Verification
- Verify names
- Campus procedures for death notification
- Coroner’s office verification, then next of kin
Media
- Make comments only after consulting with Executive Offices representative.
- Campus procedures and contacts
- Anticipate questions
- Fact sheet/press release
- Identify one spokesperson
- Wait to release information (until next of kin informed)
- Control members’ comments because of liability
- Issue a formal statement from student leaders
Counseling
- Victims
- Survivors
- Ripple effect for non-victims (bring up past experiences)
- On-site (residence hall, chapter…)
- Continuous (individual vs. support group)
- Different counseling needs at different times/for different people
- Humor is very important for the healing process.
- Written handout from counseling department, i.e., who to contact, where, times people can come in for counseling, etc.
Group Morale and Rebuilding
- Turning negatives into positives, retreats
- Fireside talks, support groups
- Getting back to “normal”
- Humor
- People processing at different times
- Memorial services
- Fund raisers
Emergency Contact System
- Act on all emergencies
- Phone tree…voice mail
- Have a list of important alumni to contact
- Make sure a copy of this list is also kept outside of the house.
Housing
Who to contact if you lose your house to a fire:
- Red Cross
- Residence halls
- Hotels
- Fraternities and sororities
- Salvation Army
- Donations from friends, family and alumni
Books, Registration Cards
How to acquire new items:
- Student Union Association
- Greek Advisor
Personal Items
How to regain if lost in a crisis
- Red Cross
- Salvation Army
- Donations from friends, family and alumni
Academic Accommodations
- Contact: Student Life Office, Residence Life Office, and Professors
Relief and Scholarship Funds
- Scholarships: developmental offices, alumni, parents, National Fraternity
- Use of money
- Distribution of money
- Healing
Log Book
- Purpose of each action/value
- Who coordinates?
- Content
- Date and times
Leadership Recognition
- Students (awards, thank you’s)
- Staff (awards, thank you’s)
- Community (alumni)
- Media coverage