Practical Management Of A Crisis

Injury or Death Verification

  • Verify names
  • Campus procedures for death notification
  • Coroner’s office verification, then next of kin


  • Make comments only after consulting with Executive Offices representative.
  • Campus procedures and contacts
  • Anticipate questions
  • Fact sheet/press release
  • Identify one spokesperson
  • Wait to release information (until next of kin informed)
  • Control members’ comments because of liability
  • Issue a formal statement from student leaders


  • Victims
  • Survivors
  • Ripple effect for non-victims (bring up past experiences)
  • On-site (residence hall, chapter…)
  • Continuous (individual vs. support group)
  • Different counseling needs at different times/for different people
  • Humor is very important for the healing process.
  • Written handout from counseling department, i.e., who to contact, where, times people can come in for counseling, etc.

Group Morale and Rebuilding

  • Turning negatives into positives, retreats
  • Fireside talks, support groups
  • Getting back to “normal”
  • Humor
  • People processing at different times
  • Memorial services
  • Fund raisers

Emergency Contact System

  • Act on all emergencies
  • Phone tree…voice mail
  • Have a list of important alumni to contact
  • Make sure a copy of this list is also kept outside of the house.


Who to contact if you lose your house to a fire:

  • Red Cross
  • Residence halls
  • Hotels
  • Fraternities and sororities
  • Salvation Army
  • Donations from friends, family and alumni

Books, Registration Cards

How to acquire new items:

  • Student Union Association
  • Greek Advisor

Personal Items

How to regain if lost in a crisis

  • Red Cross
  • Salvation Army
  • Donations from friends, family and alumni

Academic Accommodations

  • Contact: Student Life Office, Residence Life Office, and Professors

Relief and Scholarship Funds

  • Scholarships: developmental offices, alumni, parents, National Fraternity
  • Use of money
  • Distribution of money
  • Healing

Log Book

  • Purpose of each action/value
  • Who coordinates?
  • Content
  • Date and times

Leadership Recognition

  • Students (awards, thank you’s)
  • Staff (awards, thank you’s)
  • Community (alumni)
  • Media coverage
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